Implementation of Huduma Service Delivery Channels - 2022 |
|
|---|---|
|
State Department |
|
|
Programme |
|
|
Sub Programme |
|
|
Allocation: |
KES 182,000,000.00 (D) |
Key Performance Indicators
Key Output |
KPI |
Target Yr (2022) |
Target Yr (2023) |
Target Yr (2024) |
|---|---|---|---|---|
|
Huduma Kenya infrastructure and facilities |
No. of Huduma centres maintained |
30 |
40 |
40 |
|
Huduma Kenya infrastructure and facilities |
% level of upgrade of call centre to a contact centre |
80 |
100 |
100 |
|
Huduma Kenya infrastructure and facilities |
Upgrade of ICT systems (% of service availability and reliability) |
80 |
90 |
90 |
|
Huduma Kenya infrastructure and facilities |
% level of completion of Huduma centre at Ruiru |
100% |
- |
- |
Previous Year Allocations
Num |
Year |
Recurrent |
Development |
Total |
|---|---|---|---|---|
|
1 |
KES 0.00 |
KES 167,000,000.00 |
KES 167,000,000.00 |
|
|
2 |
KES 0.00 |
KES 182,000,000.00 |
KES 182,000,000.00 |
|
|
3 |
KES 0.00 |
KES 383,000,000.00 |
KES 383,000,000.00 |
|
|
4 |
KES 0.00 |
KES 443,000,000.00 |
KES 443,000,000.00 |