Enterprise Resource Planning (ERP) and Customer Relations Management - 2021 |
|
|---|---|
|
State Department |
|
|
Programme |
|
|
Sub Programme |
|
|
Allocation: |
KES 40,000,000.00 (D) |
Key Performance Indicators
Key Output |
KPI |
Target Yr (2021) |
Target Yr (2022) |
Target Yr (2023) |
|---|---|---|---|---|
|
Upgraded ERP system |
Percentage of level of maintenance of system |
100% |
100% |
100% |
Previous Year Allocations
Num |
Year |
Recurrent |
Development |
Total |
|---|---|---|---|---|
|
1 |
KES 0.00 |
KES 40,000,000.00 |
KES 40,000,000.00 |
|
|
2 |
KES 0.00 |
KES 40,000,000.00 |
KES 40,000,000.00 |
|
|
3 |
KES 0.00 |
KES 40,000,000.00 |
KES 40,000,000.00 |
|
|
4 |
KES 0.00 |
KES 40,000,000.00 |
KES 40,000,000.00 |
Percentage of customer and employee satisfaction: 100%
KES 18,411,740,326.00
(2021)
Percentage reduction in number of non-conformities: 100%
KES 9,903,760.00
(2021)