Enterprise Resource Planning (ERP) and Customer Relations Management - 2022 |
|
|---|---|
|
State Department |
|
|
Programme |
|
|
Sub Programme |
|
|
Allocation: |
KES 40,000,000.00 (D) |
Key Performance Indicators
Key Output |
KPI |
Target Yr (2022) |
Target Yr (2023) |
Target Yr (2024) |
|---|---|---|---|---|
|
ICT services |
Percentage of level of maintenance of system the upgraded ERP system |
100 |
100 |
100 |
Previous Year Allocations
Num |
Year |
Recurrent |
Development |
Total |
|---|---|---|---|---|
|
1 |
KES 0.00 |
KES 40,000,000.00 |
KES 40,000,000.00 |
|
|
2 |
KES 0.00 |
KES 40,000,000.00 |
KES 40,000,000.00 |
|
|
3 |
KES 0.00 |
KES 40,000,000.00 |
KES 40,000,000.00 |
|
|
4 |
KES 0.00 |
KES 40,000,000.00 |
KES 40,000,000.00 |
Percentage of customer and employee satisfaction: 100
KES 12,184,716,634.00
(2022)
Percentage reduction in number of non-conformities: 100
KES 19,543,422.00
(2022)